Terms and Conditions

General Terms and Conditions

1. Booking

All lessons must be paid for in advance. In this case, the person making the booking will receive a corresponding online ticket, which also serves as proof of payment. By making the payment, the customer declares that they have read, understood and accepted the General Terms and Conditions.

We accept cash and credit card payments: Visa and Mastercard.

2. Participation in Lessons

Participation in courses and private lessons is only permitted upon presentation of a valid course ticket.

3. Lesson Duration

A private lesson lasts 60 minutes.#

4. Minors

Parents or guardians of minors must arrive at the meeting point 10 minutes before the end of the course or private lesson. If the parents or guardians arrive late, the minor students will be accompanied by the ski instructor to the ski school office at the Sulden cable-car valley station.

5. Lessons

As a general rule, our instructors provide lessons in all weather conditions.

6. Absence

Booked courses and private lessons that are not attended will not be refunded.

7. Cancellation and Refunds

Course cancellations are only valid if submitted in writing. If the cancellation is made at least five days before the start of the lesson, the amount will be refunded, less 10% for transaction and administration fees. Refunds will only be issued in the form of a credit or voucher.

Booked courses and private lessons that are not attended due to illness or accident will only be refunded upon presentation of a medical certificate issued by a local municipal or tourist doctor. A deduction of 10% for transaction and administration fees will apply. The corresponding application must be submitted within five days.

We recommend taking out travel cancellation insurance so that, in the event of cancelling your booking for important reasons, the costs may be reimbursed by your travel insurance.

Cancellation of private lessons: Booked private lessons may be cancelled free of charge up to 14 hours before the scheduled start time. Please note the ski school’s office hours.

8. Ski Instructors

Requests for the assignment of a specific ski instructor cannot always be accommodated.

9. Disclaimer of Liability

The Sulden Ski School accepts no liability for accidents that occur before, during or after lessons.

10. Changes to the Programme and Prices

Regardless of the terms and conditions agreed between the parties, the Sulden Ski School reserves the right to make changes to the programme and prices for organisational reasons.

This applies in particular if the stated minimum number of participants for group courses is not reached. In such cases, the Sulden Ski School is entitled to change the weekly programme and/or the number of lesson hours.

11. Online Content

The Sulden Ski School does not guarantee the currency, accuracy, completeness or quality of the information provided.

Liability claims against the Sulden Ski School relating to material or non-material damage caused by the use or non-use of the information provided, or by the use of incorrect or incomplete information, are generally excluded, unless the Sulden Ski School can be proven to have acted intentionally or with gross negligence.

All offers are non-binding and subject to change. The Sulden Ski School expressly reserves the right to change, supplement, delete or temporarily or permanently discontinue publication of parts of the website or the entire online offering without prior notice.

12. References and Links

In the case of direct or indirect references to external websites (“links”) that are outside the sphere of responsibility of the Sulden Ski School, liability shall arise only if the Sulden Ski School is aware of the content and it is technically possible and reasonable for the school to prevent use of the link in the event of unlawful content.

The Sulden Ski School expressly declares that, at the time the links were created, no illegal content was recognisable on the linked websites. The Sulden Ski School has no influence over the current or future design, content or authorship of the linked websites. The school therefore expressly distances itself from all content on linked websites that has been changed after the link was created.

This statement applies to all links and references included in the school’s own online content, as well as to third-party contributions in guest books, discussion forums and mailing lists established by the Sulden Ski School.

For illegal, incorrect or incomplete content, and in particular for any damage arising from the use or non-use of such information, liability lies solely with the provider of the website to which the link refers, and not with the party merely referring to that publication via a link.

13. Copyright and Trademark Law

The Sulden Ski School endeavours to respect the copyrights of all graphics, audio documents, video sequences and texts used in its publications. It uses graphics, audio documents, video sequences and texts created by itself or relies on royalty-free materials.

All trademarks and trade names mentioned within the online content, including those protected by third parties, are subject without limitation to the applicable trademark laws and the ownership rights of their respective registered owners.

The mere mention of a trademark or trade name does not imply that it is not protected by third-party rights.

Copyright for objects published and created by the Sulden Ski School remains solely with the Sulden Ski School. Reproduction or use of such graphics, audio documents, video sequences or texts in other electronic or printed publications is not permitted without the express consent of the Sulden Ski School.

14. General Provisions

The provisions of the Italian Civil Code and all other applicable laws shall apply to the contractual relationship in question, unless otherwise stipulated below.

15. Place of Jurisdiction

For any disputes arising in connection with the contractual relationship in question, the parties agree that the place of jurisdiction shall be Bolzano.

Sulden, 1 September 2026